Manistee room to accommodate a customer service workshop

MANISTEE – The Manistee Area Chamber of Commerce is hosting a Customer Service Experience Workshop next month.

This workshop is intended for the service, retail, restaurant or hospitality industries as the first point of contact for people visiting Manistee County.

“They will walk away with an enhanced skill set to represent your business, the community, and provide customers with the best overall experience,” reads a press release from the chamber. “Our goal is to make Manistee County a community of choice for visitors and employees.”

The workshop is scheduled from 8:30 a.m. to 5 p.m. on May 10 at the West Shore Community College Manistee Downtown Education Center, located at 400 River St. in Manistee.


There is no charge for those wishing to attend. The deadline for registration is May 5.

“The chamber received a grant from the Consumers Energy Foundation and we are thrilled to support this opportunity for professional development in our community,” reads a press release.

The training will help participants leverage their strengths to ease the challenges they face.

“Employees will hone their customer service skills and professional development to enhance the experience in our county for visitors and locals,” reads the press release.

Participants will also be able to complete the online Guest Service Gold Tourism program and certification on behalf of the American Hotel & Lodging Educational Institute. Those who attend the workshop and pass the certification will be entered into a raffle to win a prize. The business owner will receive marketing for all employees who pass the certification and “are recognized as a company with exceptional customer service.”

For more information, email [email protected] Register online business.manisteechamber.com/events/ . Availability is limited.

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