MyFlorida Logs Off for Governor, Cabinet, and Other State Websites

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A handful of the state’s MyFlorida websites have been down since Friday due to hardware failures, according to the state’s Department of Management Services.

The outage initially affected the widely used web operations for Ministry of Children and Family Social Services and Ministry of Road and Motor Vehicle Safety (DHSMV) licensing.

Both websites were up and running on Tuesday morning, but DHSMV was still reporting intermittent outages and working with Florida Digital Service (FLDS), the state agency that hosts the Florida government sites.

Governor Ron DeSantis’ official site, flgov.com, as well as the Florida Cabinet and Office of Open Government sites were also reinstated on Tuesday afternoon.

Former Tampa State Representative Jamie Grant, FLDS chief and chief information officer for Florida, told staff over the weekend that the search for the root cause of the failure could wait until the The agency has “passed the triage phase” of putting the sites back into service. , according to the Florida Politics website.

Hardware failures took several state websites offline on Friday, October 29.  Most were up and running on Tuesday morning.

Attempts to reach Grant on Tuesday morning were unsuccessful. His office addressed questions to the Department of Management Services.

When a processor in the MyFlorida system crashed on Friday, its backup malfunctioned and many state sites crashed, according to DMS spokeswoman Rose Hebert.

Hebert said the state and contractors were working to restore functionality and that by Tuesday afternoon nearly 90 percent of the servers had been brought back online, while work continued on another 110.

“FLDS and the manufacturer continue to take whatever steps are necessary to restore the remaining servers and respond to changing circumstances,” Hebert said.

Once all sites are back up and running, the state and the server manufacturer will “determine the root cause of the hardware failure and take action to prevent future failures,” Hebert said.

Florida Digital Service Created Following High-Level Hackers

The legislature created FLDS in 2020 and gave it oversight of cybersecurity and technology in the wake of the high-profile hacks of the Ministry of Children and Family system and the failure of the unemployment system in the State to face a flood of demands when the pandemic struck.

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DeSantis appointed Grant to lead the agency, and lawmakers provided him with $ 30 million to hire staff and improve security. Much of this money has remained unspent.

Grant told a House hearing last month that his office was understaffed, with so much of his time devoted to “incident response” as developing a network-wide security plan and updating the equipment were delayed.

Former Rep Jamie Grant, R-Tampa, is the state's chief information officer and heads the Florida Digital Service

“We know what to do. It is pitch black. We can turn on the lights like you mentioned, ”referring to a SOCK, or internal network security protocol, Grant told the House government oversight committee.

“We have a very, very informal SOCK that operates with a manual process of a team of about five people. It is by no means sustainable or scalable, ”Grant added.

Grant has seen several people in leadership roles, such as a software architect, data managers and security experts, leave since his appointment.

And the Tampa Bay Times recently reported that nearly a third of the service’s 185 positions are vacant.

James Call is a member of the USA TODAY NETWORK-Florida Capital Bureau. He can be contacted at [email protected] Follow him on Twitter: @CallTallahassee

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