User-side challenges when adopting multi-factor authentication (MFA)


Even though many workers are familiar with multi-factor authentication (MFA) using their smartphones, less tech-savvy employees may find it difficult. Already an estimate 52% of Internet users use the same password for all of their accounts, underscoring the need for higher levels of cybersecurity. As cybersecurity is expected to be a priority for organizations in the future, there will likely be more MFA requirements incorporated into the workplace.

Raising awareness of the importance of safety among employees and properly training them in the use of MFA will be increasingly important for organizations. In this article, we’ll describe the most common user issues that surround MFA, how IT managers can proactively prevent them from happening, and why the MFA is so important for cybersecurity. We’ll explain what a successful MFA deployment looks like and how to replicate it for your own organization.

AMF’s current challenges

When employees face barriers when setting up and using AMF, they will be less likely to adopt the new technology. The good news is that most of the challenges surrounding the AMF come from a lack of user awareness. This can be easily resolved with the right training and resources, often provided by a high quality MFA provider.

IT managers may forget that there are many people who do not yet know the AMF. In our fast-paced and rapidly changing digital world, it’s important to remember that there will always be some that will lag behind the latest technological developments. This is the case in all professions, regardless of the sector of activity.

For example, recent surveys have revealed that a majority of developers have less than five years of experience. Developers who have an up-to-date knowledge of new technologies, that is, those who are straight out of college, are in great demand. Indeed, even development professionals just 5 years after college can have a lot of outdated knowledge and need to be re-educated on the various systems and technologies that have developed since graduation. In this context, it is easy to understand why so many employeesno matter those who are not in the tech industry may need basic cybersecurity retraining.

You should choose an MFA provider that has extensive resources (such as GlobalSign!). So training resources come in a variety of mediumssuch as written instructions, data sheets and videos this is even better, because there are many different learning styles.

Many employees prefer to set up MFA on their personal devices, so they can access work-related documents even from home, so make sure the MFA service you choose is compatible with a wide range of devices. Ask your MFA provider if there are any devices that are incompatible with their program before committing to them.

Refresher on basic cyber hygiene

First, you need to make sure your employees understand why MFA is so important. Ideally, this should be part of an overall cyber hygiene training that builds a culture that prioritizes safety At work. This training should encourage people to ensure that their personal and professional data is protected with the highest degree of security.

People are less likely to adopt new procedures or follow new policies if they do not understand the reasoning behind them. Make it clear to your employees that changes in policies and procedures are necessary to stay up to date and protected against modern threats.

With teleworking on the rise, a solid understanding of cybersecurity is essential for any workplace. Your organization may want to take this opportunity to train your staff on other essentials of personal security, such as checking SSL / TLS certificates while browsing websites. If your own business is not using SSL / TLS for its branded website, now is the time to consider this as an important first step towards a basic level of security.

According to web developer Nathanial Finch of Best Web Hosting Australia, any hosting service you use for your website should come with SSL encryption as part of the package.

“SSL should be standard with any web hosting service,” says Finch. “Any site selling digital or physical products online needs an SSL certificate. Any SEO-centric website needs this too if you want it to appear in Google searches.

Explain to employees how the new practices protect both company information and employee personal data, and consider sharing other steps your company has taken to improve privacy. Explain to employees how an account that relies solely on password protection is vulnerable to hacking, and briefly review the sophisticated attacks that are now common and what your business is doing to protect both employees and customers.

How to smoothly deploy MFA

Regardless of the industry, in order to seamlessly move to MFA, IT managers should consider the steps to take before deploying a new program, during the early stages of deployment, as well as after full implementation. of the MFA.

Before deploying the new MFA program, ensure that the users who will be affected are alerted and prepared for the transition at least two weeks in advance. Alert users more than once, preferably by email and other means, to make sure the message is received. Try to provide as much information as possible in the message without overwhelming them with too much information.

Give users information on what to expect, how it will affect them, whether they’ll need to link a personal device, and when the change will happen. Explain the rationale behind the change and whether users should take any actions before deployment, such as downloading new apps. Of course, if you choose a good MFA provider that has training resources, it would be a good opportunity to mention that these will be provided during implementation.

When your MFA program is first deployed, be sure to share any training resources you had the day before. Prepare your IT team for a possible increase in the number of tickets related to the adoption of the new MFA and make sure they are ready to answer the most common questions.

Once the deployment is complete, IT teams should avoid having a “set it and forget it” attitude towards the MFA program. IT managers should always be alert to suspicious login attempts, lockouts, and other issues that could be red flags. Choosing an MFA provider that allows IT people to monitor behavior through a central dashboard goes a long way in mitigating threats.


In an increasingly digitally dependent word, organizations cannot afford to ignore cybersecurity. Safety is an ever-evolving process that involves implementing the right protections in your workplace, as well as the proper education and training of your employees.

With the right approach, the implementation of the AMF allow your employees to have a better understanding of their responsibility in maintaining appropriate security and may prompt them to adopt safer lifestyles in their personal lives as well.

Using multi-factor authentication as a way to protect your business will give employees and customers peace of mind and protect your data from growing malicious hacks.

Note: This blog post was written by a guest contributor with the goal of providing a wider variety of content to our readers. The views expressed in this guest author article are solely those of the contributor and do not necessarily reflect those of GlobalSign.

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